This course introduces the concept of learning in organizations. Students will learn to distinguish between the concepts of organizational learning (OL) and the learning organization (LO). Students develop an understanding of the practical importance and value of organizational learning (OL), as well as the trajectory of learning from individuals, to teams, to the organization and back. As a result of taking this course, students are able to identify key outcomes of successful learning organizations, such as competitiveness and survival, along with the tradeoffs between hierarchy and teams. A special emphasis will be placed on learning from error and mistakes, and a special class of organizations known as "high reliability organizations" (HROs) where error is "normal" and catastrophic.
- Teacher: Wall Kathleen